Terms and Conditions: Privacy

These pages explain the Terms of Use for Flexera Software websites, legal and privacy notices for details on how we collect, use and protect your personal information on the website, our security issue disclosure process and information on software products that are accessible by individuals with visual, auditory, and mobility impairments.

These pages explain the Terms of Use for Flexera Software websites, legal and privacy notices for details on how we collect, use and protect your personal information on the website, our security issue disclosure process and information on software products that are accessible by individuals with visual, auditory, and mobility impairments.

This privacy policy applies to www.flexnetoperations.com, www.flexerasoftware.com, www.flexerasoftware.de, www.flexerasoftware.fr and www.flexnetmanager.com owned and operated by Flexera Software. This privacy policy describes how Flexera Software collects and uses the personal information you provide on our web sites: www.flexnetoperations.com, www.flexerasoftware.com, www.flexerasoftware.de, www.flexerasoftware.fr and www.flexnetmanager.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Flexera Software respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our Website without giving us any information about yourself. On occasion, we may need your personal information to provide services that you request, or you may have the option choose to provide us with your personal information. This policy describes how we collect and use your personal information.

TRUSTe Privacy Certification The TRUSTe program covers the Websites www.flexerasoftware.com, www.flexnetmanager.com and www.flexnetoperations.com. The TRUSTe program does not cover information that may be collected through downloadable software and does not cover information collected through our service platforms. In order to view our relationship with TRUSTe, please visit the validation page visible by clicking on the TRUSTe seal. If you have questions or complaints regarding our privacy policy or practices, please contact us at contracts@flexerasoftware.com. If you are not satisfied with our response you can contact TRUSTe.

Flexera Software complies with the U.S.–E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Flexera Software has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Flexera Software's certification, please visit http://www.export.gov/safeharbor/.

Flexera Software also complies with the CAN-SPAM Act of 2003 and the Canadian Privacy Act.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, credit card number, a company or home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal or product interests, other information when needed to provide a service you requested.

When you browse our Website, you do so anonymously, unless you have previously indicated that you wish Flexera Software to remember your login and password. We don't collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our Website. Like many other commercial Websites, the Flexera Software Website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information.

Flexera Software collects personal information when you register with Flexera Software for a Flexera Software account, when you use or purchase certain Flexera Software products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, other product promotions, or when you submit your information to Flexera Software for any other reason. From time to time, Flexera Software receives personal information from business partners and vendors. Flexera Software only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Access to certain Flexera Software Web pages requires a login and a password. The use of those Web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and Flexera Software. Your personal information may be retained by Flexera Software to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, revolve disputes, and enforce agreements.

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at support@flexerasoftware.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@flexerasoftware.com.

Surveys

We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Notice

When personal information is collected, we will inform you at the point of collection the purpose for the collection. Flexera Software does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below.

If you choose to provide us with your personal information, we may transfer that information, within Flexera Software or to Flexera Software's third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use personal information only as necessary to provide these services to us.

Opting-out of Email

If you would like to be removed from our database, you can unsubscribe at http://learn.flexerasoftware.com/managepreferences. You may opt out of receiving future mailings from our mailing lists at any time. We always include a link in the footer of our emails for this purpose.

Cookies and Tracking Technology

Technologies such as: cookies, beacons, tags and scripts are used by Flexera Software. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Local Storage Objects

We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

How We Use Information Collected

Flexera Software uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our Website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research. We also use Google AdWords tracking code to track the impact of some of our marketing programs.

Information Sharing and Disclosure

Because Flexera Software is a global company, your personal information may be shared with other Flexera Software offices or subsidiaries around the world. All such entities are governed by this Privacy Policy and/or are bound by the appropriate confidentiality and data transfer agreements.

Your personal information is never shared outside Flexera Software without your permission, except under conditions explained below. Inside Flexera Software, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Flexera Software, its subsidiaries, affiliates or agents are located.

Flexera Software may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Flexera Software to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners.

Legal Disclaimer

We will also disclose your personal information if required to do so by law, such as to comply with a subpoena, or similar legal process when we believe in good fatih that disclosure is necessary to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our Websites, investigate fraud, or respond to a government request.

If Flexera Software is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

Your Flexera Software account information is password-protected for your privacy and security. Flexera Software safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our Websites, Flexera Software uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The security of your personal information is important to us. We follow generally accepted standards as stated above to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee it’s absolute security. If you have any questions about security on our website, you can contact us at DZnidarsic@flexerasoftware.com

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at contracts@flexerasoftware.com.

Referrals

If you choose to use our referral service and refer your friend to apply on a certain open position in our careers page, we will ask you for your friend’s name, phone number and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Flexera Software does not store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

When purchasing product from the online store, you may be asked to enter the personal information of someone else as a shipping contact. This information will be stored and used to: generate access to the Customer Community; generate access to the Product and Licensing Center; and will be the default contact for renewal opportunity.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Blog / Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at unsubscribe@flexerasoftware.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Public Profile

The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. If an account or profile was created without your knowledge or authorization, please contact us at unsubscribe@flexerasoftware.com.

If you wish to deactivate or delete your profile, please contact us at unsubscribe@flexerasoftware.com.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Third Party Websites

Flexera Software's Website contains links to other sites. Flexera Software does not share your personal information with those Websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on this website prior to the change becoming effective. At the end of this Privacy Policy will be the last updated date for your information. We encourage you to periodically review this page for the latest information on our privacy practices.

Inquiries or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at contracts@flexerasoftware.com.

Flexera Software
300 Park Blvd, Suite 500
Itasca, IL 60143
(847) 466-4000

This document was last updated February 23, 2016.