Workflow Manager: Features

Manage Application Packaging Workflow, Software License Workflow, and the Enterprise Application Lifecycle

Features

Workflow Management Software for the Entire Asset Management Lifecycle

Software assets are constantly changing, driven by new projects, daily employee requests, and new security patches, just to name a few. Workflow Manager ensures IT, Finance, Security, and other cross-functional professionals work together to achieve the most effective management of software assets, significantly maximizing productivity and service delivery.

Automate Application Readiness Workflow

Automate the six step Application Readiness process with out-of-the-box workflow templates that standardize and enforce best practices for Application Readiness for consistent delivery of applications. Maintain consistent and repeatable processes that ensure reliability and accelerates service delivery of physical, virtual and mobile applications.

Automate Software License Optimization Processes

Deliver workflow application management for Software License Optimization processes out of the box. Workflow Manager uses the FlexNet Manager Platform Compliance API web service to return software license compliance-related information, including lists of computers, end-users, and software licenses.

Incorporate Software Vulnerability Management

Route requests automatically to the correct resource for Software Vulnerability Management processes, ensuring the right people have the right information at the right time to significantly decrease the time to prepare applications and patch critical software assets.

Service Level Reporting Keeps Projects on Time

Accurately measure the volume of work and the speed at which it is completed to better predict accurate turnaround times, and highlight potential bottlenecks that may affect the ability to meet or exceed Service Level Agreements (SLA). Detailed reporting of packaging, patching, and asset management processes keeps management up to date and helps set proper expectations for project scope and completion.

Interactive Dashboards

Find summary information about relevant work assignments, issues, reports, and links to company-specific data on the Workflow Manager workflow management software home page. The dashboard information is tailored to each user, based on their permissions and displays at glance information about the projects they contribute to.

Keep Workflow Moving Between Teams

AMinimize transition time between teams and ensure asset management requests are completed quickly and efficiently. Bring discipline, control, automation, and accountability to one of the least well-managed strategic corporate assets.

Define custom roles for each group and user responsible for different portions of a service request and automatically notify the party responsible for next step in a workflow. Configure custom permissions ensuring users can only make changes specific to their role.

Works with IT Service Management Solutions

Keep related IT groups informed and involved in the Application Readiness, Software License Optimization, and Software Vulnerability Management processes. Workflow Manager integrates with leading ITIL configuration management databases (CMDBs) and IT Service Management (ITSM) data sources, including ServiceNow, BMC Remedy®, HP Service Anywhere, and HP Service Manager.

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