Progressive Insurance Achieves a Lean and Highly Repeatable Packaging Process

Customer Profile:

The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, and finding new and affordable insurance solutions. Progressive Insurance approaches insurance in an innovative way and makes it easy to understand, buy and use auto insurance. Progressive offers choices so consumers can reach it whenever, wherever and however it’s most convenient.

Business Challenges:

With over 25,000 desktops and an additional 2,800 virtual desktops, and Macs, packaging and deploying applications to employees is a critical responsibility. Maintaining Application Readiness in an increasingly complex environment, with a combination of five home grown and commercial systems, was proving to be more and more challenging.

Solution:

A highly repeatable process using Flexera Software AdminStudio, InstallShield, and Workflow Manager to:

  • Prepare applications for predictable delivery to end users
  • Identify and fix application compatibility issues
  • Virtualize applications for Microsoft App-V

Benefits:

The End User Computing Team at Progressive Insurance was able to increase operational efficiency and reduce the cost of deploying applications. The team saved 30% of their time by automating previously disjointed and manual processes, leveraging Flexera Software solutions. Delivering packaged applications to the business 40% faster than before, the team now responds more quickly to changing priorities and has improved the quality of service they deliver to the business.

Progressive Insurance has always lived up to its name by being one step ahead of the insurance industry, and finding new and affordable insurance solutions. Known for their excellent service and operational innovation, Progressive has grown to be a leading auto insurer in the United States, serving over 10 million customers. In order for Progressive to stay ahead of their competition, they offer customers the products and services they want, when they want them.

Progressive understands the competitive value of technology to remain agile and move forward, and considers new software often to advance their business. Any employee can make a request for a new application to do their jobs or improve productivity. Each request is routed to a portfolio subject matter expert for evaluation and approval, and then through a security review to ensure it has no vulnerabilities that could introduce unnecessary risks. After approval, the request moves to purchasing and contract negotiations, and once procured, is delivered to the asset management team (SAM) to catalog, and record the SKU, contract and maintenance data. The SAM team then completes a Flexera Software Workflow Manager request that contains the source media, license keys, documentation, and everything the End User Computing team needs to successfully prepare the applications for deployment.