Rentokil Initial: Learn how FlexNet Manager for Microsoft enabled Rentokil Initial to discover that it was over-licensed by more than $1 million in just its UK offices

Customer Profile:

Rentokil Initial is one of the largest business services companies in the world, operating in the major economies of Europe, North America, Asia Pacific and Africa.

Challenge:

Due to its strong growth, partially through a large number of acquisitions, Rentokil Initial required better control over software assets to reduce license compliance risk and manage expenditures.

Solution:

Rentokil Initial selected FlexNet Manager for Microsoft which allowed it to implement a mature software asset management process and optimize license management for key vendors such as Microsoft.

Benefits:

FlexNet Manager for Microsoft® enabled Rentokil Initial to discover that it was over-licensed by more than $1 million in just its UK offices.

Rentokil Initial is one of the largest business services companies in the world, operating in the major economies of Europe, North America, Asia Pacific and Africa. It employs 79,000 people in 49 countries and is focused on delivering outstanding service to its wide range of customers.

“We now have the ability to manage all of our software assets, which is critical for the good management of our enterprise from a strategic point of view.”

Martyn Howe, Director of IT Services, Rentokil Initial

Like any global organization, IT plays an integral part in the smooth running of the business. It allows the company to stay competitive and maintain innovation, but being such a large organization also means that its IT infrastructure is incredibly complex. The requirement to ensure tight IT software asset management to help manage software compliance and control expenditure has become increasingly important as Rentokil Initial’s growth has been both acquisitive and organic.

Alongside the need to gain central control of its asset management, the company was keen to ensure that it was compliant with the likes of FAST (having achieved Bronze level accreditation) and ITIL. Bryan Kinsella was appointed CIO in 2007 and highlighted one of his many challenges. “Over recent years Rentokil Initial had acquired and disposed of a large number of businesses. Historically software acquisitioning was completed on a local basis so we did not have a clear understanding of our enterprise in terms of compliance or numbers. We needed to get controls in place as quickly as possible.” The need to introduce a global software asset management (SAM) solution was agreed and Martyn Howe, Director of IT Services at Rentokil Initial began the process of evaluating potential partners.

After evaluating other suppliers, Rentokil Initial looked to FlexNet Manager for Microsoft from Flexera Software to deliver its SAM solution. With a number of impending software audits, Rentokil Initial expedited its implementation of FlexNet Manager for Microsoft and used the opportunity to develop its standards for the procurement of software and hardware at a global level.

Howe said, “Once the implementation of FlexNet Manager for Microsoft was complete, we found we were significantly over licensed. While we suspected there would be some level of over licensing, we were surprised at the level it had reached. We discovered that local procurement had resulted in employees re-purchasing equipment such as laptops, and at the same time purchasing new software even though there was no need to do so. Our over subscription in the UK alone represents a six figure sum and we have introduced a freeze on UK license purchasing until the over subscription has been consumed.” FlexNet Manager for Microsoft allows Rentokil Initial to combine asset inventory, software usage, contract terms, purchase order data, and licence compliance management. Software Asset Management is a key component to successful IT asset management, and once implemented, it provides quantifiable business value. As IT departments become much more accountable on the levels of ROI to the business, SAM will play an increasingly important role.

An important next phase of the project will be to extend the use of FlexNet Manager for Microsoft to Rentokil Initial’s server and virtualization infrastructure. Virtualization is currently a huge trend and Rentokil Initial is very aware of the licensing issues it can create. The virtualization of mid-range servers in the datacenter allows businesses to run with fewer physical servers, however, virtualization has increased complexity in the area of software licensing. The company also plans to review the use of its web-based services such as its CRM application.

Howe concluded, “Now that an effective SAM policy is in place, the risk of noncompliance has been reduced – the process is smoother and decisions are easier to make. Reporting through FlexNet Manager for Microsoft allows for definitive information, with no guesswork. We now have the ability to manage all of our software assets, which is critical for the good management of our enterprise from a strategic point of view.”

For more information on FlexNet Manager Suite please visit: http://www.flexerasoftware.com/services/training/software-license-optimization-certification

About Flexera Software

Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous compliance, optimized usage and maximized value to application producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions — from installation and licensing, entitlement and compliance management to application readiness and software license optimization — to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: www.flexerasoftware.com.