Transform ServiceNow™ into an Enterprise App Store

Executive Summary

ServiceNow™ is a recognized leader in plat form-as- a-service (PaaS) offerings specializing in IT service management (ITSM). The ServiceNow ITSM solutions provide a single system of record for IT support and delivery of services. ServiceNow has been successful in part due to the availability of snap-in applications developed by ServiceNow partners to expand its capabilities. The ServiceNow Service Portal provides a single entry point through which employees across the enterprise can request IT services on their own. The ServiceNow Service Catalog contains all of the services available.

Flexera Software App Broker for ServiceNow™ transforms the ServiceNow Service Catalog into a universal enterprise app store that automates governance over software license compliance and reclamation. Employees can request and obtain the enterprise applications they need for their devices including PC, Mac® and mobile devices. The app store manages the deployment of the requested applications to the user devices and provisions cloud-based services, all in a controlled manner. Automation speeds service delivery and frees up the IT staff for more strategic endeavors.

App Broker for ServiceNow is built on the same technology as Flexera Software App Portal and easily snaps into ServiceNow. If you already have App Portal and a current maintenance contract, you can switch to App Broker for ServiceNow at no cost. You can use ServiceNow as the IT system of record while automating the request, approval and distribution of authorized applications in a way that exceeds employee expectations.

 

Working together with Flexera Software’s FlexNet Manager® Suite for Enterprises, App Broker for ServiceNow enables effective software license management to ensure continuous license compliance, all while optimizing the use of software assets. The benefits include lower software costs, increased operational efficiency and reduced software audit risk.

Start with the Service Catalog

App Broker for ServiceNow brings the convenience and simplicity of a consumer app store shopping experience to the workplace. Employees can easily request apps from the ServiceNow Service Catalog and have their requests automatically and quickly fulfilled. This consumer-style approach:

  • Increases employee productivity by providing a simple and convenient means of quickly obtaining enterprise apps
  • Reduces shadow IT by eliminating delays and encouraging employees to turn to IT for the apps they need
  • Decreases IT costs by automating request, approval and fulfillment processes so users get the apps they need on their own
  • Reduces risks by maintaining software license compliance continually and proactively to prevent unlicensed and unauthorized software installs

App Broker for ServiceNow automatically populates and maintains a list of all authorized applications in the ServiceNow Service Catalog. It enhances the ServiceNow software delivery capability by automatically deploying apps to a wide variety of devices through out-of-the-box integration with solutions that manage the growing diversity of today’s endpoint devices. It also automatically provisions a variety of cloud-based apps.

This is an excerpt. Download the entire pdf: Transform ServiceNow™ into an Enterprise App Store