Maintenance Plans

In addition to the award-winning resources of our support web site, Flexera Software offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.

Maintenance Plans are only available for current products and can only be purchased as part of a bundle with a current Flexera Software product. If you own a previous version of a Flexera Software product, these bundles are also available at special upgrade pricing. At this time, new Maintenance Plans cannot be purchased separately.

For Maintenance Renewals, please contact your Renewals Account Representative or preferred Flexera Software reseller, or renew online.

The Yearly Maintenance Plans include: Gold * Silver
Unlimited telephone support requests X X
Access to priority support channels for quickest service X  
Priority involvement in Beta Programs X  
Automatic notification of and access to all product updates (free) and upgrades (chargeable for non-Maintenance-Plan-holders) for 12 months X X
A Maintenance Plan Card detailing all benefits and plan specifics X X
24 x 7 access to Knowledge Base X X
24 x 7 access to product Web Communities X X
Sample Code, Sample Projects, and White Papers X X
Technical Webinars / Online Product Demonstrations X X
Unlimited Web-based requests using eService X X
Hours of operations View Chart for Details Designated Time Zone
Initial Response Time Per Severity Chart Below 16 Business Hours

* Not available for the InstallShield Express Edition

Lock in your upgrade pricing today and receive all new releases for a full year. If your responsibilities change, the plan is transferable to another member of your organization (call for details). Buy the smart, convenient way - with a Maintenance Plan!

Severity Initial Response Time (Gold Only)
Severity 1 4 business hours
Severity 2 4 business hours
Severity 3 8 business hours
Severity 4 16 business hours

 

Gold Plan Only - Hours of Operations

Products Hours of Operations
FlexNet Manager Suite and FlexNet Publisher 24x5
InstallShield, InstallAnywhere, AdminStudio, FlexNet Connect and Single License Products Priority Queing on
Designated Time Zone