Support

Online Resources to Answer Your Product Questions

Find answers to frequently asked questions and support for world-class, market leading Flexera Software products, including: AdminStudio, FlexNet Manager Suite and more. Flexera Software offers customers a wide variety of tools and resources to get quick, accurate answers to your questions about products for software asset management, application packaging, vulnerability intelligence and more. There are also active Community Forums that allow you to tap into the collective insights of a worldwide user base.

Flexera Software Product Support

Customers can access a broad variety of product support resources in our Customer Community. Here you can access the knowledge base, find product documentation, submit and manage support cases, seek help in the community forums and more. Below you can directly access the following resources:

  • Knowledge Base
    Search the Knowledge Base to find top issues, search through all available documents, and articles.
  • Documentation Center
    Flexera Software product documentation and online help files.
  • Support Cases
    Log into the ticketing system to create and manage your incidents, or learn more about support plans.
  • My Profile
    Manage your support account and support plans, register your products, and review your orders.
  • Community Forums
    Access Flexera Software product forums. Read and post comments to the message boards.
  • Product and License Center
    Access Flexera Software product downloads, licensing instructions and renew maintenance online.
  • Technical Account Manager Service
    To help you maximize your return-on-investment and get the most value from our solutions, Flexera Software offers the Technical Account Manager Service.

Enterprise Product Integration HelpNet Site

Visit this site for installation, configuration, and troubleshooting information regarding the integration of FlexNet Manager Platform, App Portal, AdminStudio, and Workflow Manager via the Flexera Service Gateway.

End-of-Life

To continually provide our customers with industry-leading solutions, Flexera Software periodically retires older product versions—to focus more resources on enhancing current versions that support latest technological innovations. Ultimately, this enables us to provide you with the best tools in the industry.