Trend Micro: Creating installers 50% faster with InstallShield Concurrent Licensing

Customer Profile:

As a 25-year global leader in IT security, Trend Micro Taiwan, Inc. develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information, providing server security, cloud security, and small business content security.

Challenge:

  • Increase speed to update anti-virus drivers and applications
  • Create installers 10 times a day to support frequent updates
  • Coordinate development teams across different time zones in Asia and North America

Solution:

The company selected Flexera Software’s concurrent licensing model of InstallShield Professional. The result: a significant increase in installation development speed and higher customer satisfaction. The company has decided to upgrade their concurrent license model to InstallShield Premier edition and also increase the total user number of the concurrent licenses.

Benefits:

  • Reduction in package preparation time by more than 50%
  • Significant increase in speed to publish dates
  • Higher customer satisfaction
  • Enhanced market competitiveness

Speed Essential When Creating 10 Installers a Day

Trend Micro Taiwan security protects end users on any device and secures networks against breaches from targeted attacks. The company delivers top-ranked client-server, network, and cloud-based protection that stops new threats faster, detects breaches better, and protects data in physical, virtual, and cloud environments. It is crucial to the success of Trend Micro that they update and publish their application and driver at an unrivaled speed.

“After using InstallShield and its concurrent licensing model, our R&D team could decrease software package preparation time by more than 50%. In the meantime, the speed to publish updates for our software has also increased significantly. InstallShield and its concurrent licensing model has indeed saved much of our team’s time and helped to greatly increase our efficiency”

Mr. Chang, Senior Manager of ETS Department, Trend Micro Taiwan

Before adopting InstallShield concurrent licensing, the team faced a speed challenge. The process of updating installers for drivers and applications was slow due to:

Customers configure their client software themselves by clicking their way through a series of screens on the iPass self-service portal. Based on that input, iPass creates a client-side executable that it delivers in the form of an .msi file.

  • Creation of installers more than 10 times on a daily basis, resulting in a considerable regular workload
  • Time zone challenges created difficulties coordinating input from developers across North America and Asia
  • Lack of an automated installation development tool that provided robust features

Maximum Speed and Efficiency Achieved

After using InstallShield and its concurrent licensing model, the company R&D team significantly decreased software package preparation time and dramatically increased the speed to publish software updates.

“After using InstallShield and its concurrent licensing model, our R&D team could decrease software package preparation time by more than 50%. In the meantime, the speed to publish updates for our software has also increased significantly. InstallShield and its concurrent licensing model have indeed saved much of our team’s time and helped to greatly increase our efficiency,” said Mr. Chang, senior manager of ETS Department, Trend Micro Taiwan.

The concurrent licensing model also offered very practical value for the team since it allowed multiple users across different locations to access InstallShield simultaneously. As a result, the team can access the license without limitation of time, location, and other inconveniences. Team members can simply choose their own preferred time to use InstallShield without the hassles of waiting in a queue for their turn to come. The result is a more flexible schedule and improvement of speed to complete work. The improved efficiency has also boosted the company’s confidence that they could enhance their market competitiveness and customer satisfaction.

Enhanced Customer Satisfaction and Market Competitiveness

Increasing customer satisfaction and maintaining an unrivaled speed of updating the software and publishing updates are key success measurements for Trend Micro Taiwan. To help customers avoid the risk of viruses, the speed of updating software and publishing the updates plays a critical role in customer impressions. InstallShield Concurrent Licensing helped achieve higher customer satisfaction, which ultimately led to increased sales revenue and improved market competitiveness.

“InstallShield concurrent licensing model is exactly what we need to achieve our fundamental strategic objective to ensure the fastest speed of updating our applications and drives. It has helped our R&D team to save so much time and improved our efficiency and enhanced our customer satisfaction. Therefore we can increase our sales revenue and improve our competitiveness in the market,” said Mr. Liao, manager of administration department, Trend Micro Taiwan. “In conclusion, our investment in InstallShield concurrent license model has proved to be very cost-effective for us.”.

About Flexera Software

Flexera Software helps application producers and enterprises manage application usage and increase the value they derive from their software. Our next-generation software licensing, compliance, security and installation solutions are essential to ensure continuous licensing compliance, optimize software investments and futureproof businesses against the risks and costs of constantly changing technology. Over 80,000 customers turn to Flexera Software as a trusted and neutral source for the knowledge and expertise we have gained as the marketplace leader for over 25 years and for the automation and intelligence designed into our products. For more information, please go to: www.flexerasoftware.com.