FlexNet Connect

Do you know what products, versions and features your customers value in your products? Do you handle a lot of support calls related to outdated versions of your products? Do your products require frequent or critical updates? Are you supporting customers that are not current on maintenance? Are you missing out on up-sell, cross-sell and renewal opportunities?

FlexNet Connect enables application producers to gain insights into what your installed base is using and values in your products. This will help you make smarter product decisions and create up-sell and cross-sell campaigns.

FlexNet Connect also delivers software updates and patches, data and marketing messages, such as reminders for expiring maintenance, directly to your end-users' systems. The users of your software products expect to stay connected to you after initial installation, easy access to your latest software updates, and to be notified of important announcements.

With FlexNet Connect, you have the power to keep your users updated and informed – regardless of which operating system they use. This electronic software update solution also provides information on how customers are using your software, which is invaluable to strategic product development and marketing.

FlexNet Connect is a key component of the FlexNet Producer Suite, and is offered as an on-demand hosted service (SaaS) or as an on-premises solution, and has a distribution of over 100 million end-points.

Derive deep customer insights

• Better understand your installed base such as data on number of customer by product and version, by machine characteristics (e.g. operating system) and more
• Target marketing campaigns based on installed product and version, machine characteristics and more
• Collect anonymous usage data—log files and crash reports—to identify, prioritize and correct end-user problems

Cut Costs with Automated Software Updates

• Reduce support costs by keeping users on your most current version
• Cut product fulfillment costs for update delivery
• Increase customer satisfaction by proactively delivering electronic software updates

Improve Customer Communication with In-Product Messaging

• Deliver marketing messages to customers and evaluators as they use your software
• Target users based on their product version, location, entitlement status, and more
• Reach all of your customers directly, even if they purchased through a reseller

Get more value with FlexNet Connect On-Demand when it is used with:

• FlexNet Enterprise Update Management
• FlexNet Instrumentation Management

Need to find a better solution for software delivery and fulfillment?
Learn how with FlexNet Electronic Software Delivery.