FlexNet Connect: Editions

Gain Insight & Stay Connected to Customers with Electronic Software Updates, In-Product Messaging & Detailed Reporting

 

FlexNet Connect enables you to automate your business processes by lowering your operational cost and increase customer satisfaction. FlexNet Connect keeps you connected to your installed base by electronically delivering software updates, patches, data and messages directly to your end-users' systems without IT involvement.

FlexNet Connect enables you to lower software delivery and support costs, grow maintenance and cross/up-sell revenues as well as drive better product decisions through installed base insights. FlexNet Connect automates software updates, patches, data and marketing messages while providing rich reporting and business analytics on your installed base.

FlexNet Connect On-Premises is offered in two editions: Essential and Premium.

  Premium Essential

Essential Software Updates

  • Create products, versions and updates associated with them
  • Update Targeting—use business rules to determine whether customers see/receive your updates – includes rules based on registry key, patch, installed product, file exists, profile information, etc
  • Supports .msi, .exe, .jar, Windows Installer Patch, Web pages and other update types
  • Silent Updates

Powerful "Out-of-the-Box" Reports

  • Update Response Rate Report—more detailed view of update effectiveness (delivered, displayed, read, downloads started, completed and failed, installs started and completed
  • Update Dashboard—at-a-glance view of updates and their effectiveness
  • Demographic Reports
  • Total Unique Users report
  • Usage by Product report
  • Usage by Product and Version report
  • Machine Profile report
  • License Abuse report
  • Instrumentation report

Use In-Product Messaging

Increase cross/up-sell revenues by targeting messages to users 		 

Marketing Campaigns

Used to create multi-touch interactions with users 		 

Premium Software Updates

  • Includes all Essential Software Updates
  • Supports all Essential Update Types, in addition to FileSync
  

Premium Reporting

  • Ad-hoc reports using Cognos
  

Additional Premier Capabilities

  • Server-Side Conditions—used to integrate to ERP/CRM applications to perform entitlement checks prior to notifying users of an update
  • Enterprise-Controlled Software Delivery—used in scenarios where end-users are not connected directly to the Internet or when enterprise IT administrators want more control over software distribution
  • Publisher Web Services—used to automate the creation of updates and messages
  

FlexNet Connect enables you to lower software delivery and support costs, grow maintenance and cross/up-sell revenues as well as drive better product decisions through installed base insights. FlexNet Connect automates software updates, patches, data and marketing messages while providing rich reporting and business analytics on your installed base.

FlexNet Connect On-Demand is offered in three editions: Basic, Essential and Premium.

Premium Essential Basic

Basic Software Updates

  • Update Dashboard—at-a-glance view of updates and their effectiveness
  • Update Response Rate Report—more detailed view of update effectiveness (delivered, displayed, read, downloads started, completed and failed, installs started and completed)
  • Supports .msi, .exe, and .jar update types

Essential Software Updates

  • Includes all Basic Software Update capabilities
  • Update Targeting—use business rules to determine whether customers see/receive your updates – includes rules based on registry key, patch, installed product, file exists, profile information, etc.
  • Supports all Basic update types in addition to Windows Installer Patch, Web Pages and other types
  • Silent Updates
  

Out-of-the-Box Reporting

  • Update Response Rates reports
  • Product/Version Usage reports
  • Instrumentation reports
  • Demographic reports
  • User Profile reports
  

Premium Software Updates

  • Includes all Basic and Essential Software Update capabilities and reporting
  • Supports all Basic and Essential Update Types in addition to FileSync
    

Marketing Messages

  • Use In-Product Messaging—increase cross/up-sell revenues by targeting messages to users
  • Marketing Campaigns—used to create multi-touch interactions with users
    

Additional Resources

Webinar: Why You Need a Software Update Solution

Discover how FlexNet Connect offers software vendors and intelligent device manufacturers a quick, easy way to connect with customers. Learn how FlexNet Connect lets vendors electronically deliver software updates, patches and messages directly to end-users' systems—keeping software up-to-date, support costs down, and customers happy.

Software License and Entitlement Management Trends


Randy Littleson, Senior Vice President, Marketing for Flexera Software, discusses how intelligent device manufacturers are using software to differentiate themselves from competition and grow profitability, and how software licensing and entitlement management solutions can enable this transformation.

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