Discover how FlexNet Connect offers software vendors and intelligent device manufacturers a quick, easy way to connect with customers. Learn how FlexNet Connect lets vendors electronically deliver software updates, patches and messages directly to end-users' systems—keeping software up-to-date, support costs down, and customers happy.
FlexNet Connect: Resources
Gain Insight & Stay Connected to Customers with Electronic Software Updates, In-Product Messaging & Detailed Reporting
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FlexNet Connect enables you to automate your business processes by lowering your operational cost and increase customer satisfaction. FlexNet Connect keeps you connected to your installed base by electronically delivering software updates, patches, data and messages directly to your end-users' systems without IT involvement. |
Datasheets
FlexNet Connect Datasheet
Increase customer satisfaction, gain insight and stay connected to your customers through electronic software updates, in-product messaging and detailed reporting. Also available in Japanese.
FlexNet Connect - Simplifying Software Updates
Improve software performance and reduce support costs by connecting you with your application in the field. Also available in German.
Guides, Manuals & Help
FAQs
Find answers to the most frequently asked questions about FlexNet Connect.
FlexNet Connect Guides
Manuals for this product are available on the Flexera Software Product Support site for customers with current maintenance agreements. A log in is required to view the documents. If you don't have a user name and password for that site, click the "request a login" link on the site's main page.
Success Stories
Thomson Reuters Eikon: FlexNet Connect Helps Financial Software Deliver Value 24/7
FlexNet Connect enabled Thomson Reuters to release their Thomson Reuters Eikon financial software product with best-in-class software update capabilities that give their customers peace of mind that their real-time financial desktop software will be up-to-date and operational 24/7.
Earthlink: EarthLink increases customer satisfaction with FlexNet Connect
"FlexNet Connect makes it easy for us to deliver software updates and data updates to all our users thereby increasing customer satisfaction and eliminating costly support calls. It also enables us to increase revenue by understanding our customers' needs better and by enhancing customer communication."
Steven Huey
Director of Software Products
Steven Huey
Director of Software Products
FutureSource: FlexNet Connect solves electronic software update challenges for leading financial data provider
"FlexNet Connect has completely streamlined our updating process, and the built-in reporting features allow us to ensure all of our end users receive critical updates."
Jim Ekstrand
Product Manager
Jim Ekstrand
Product Manager
Testimonials
"FlexNet Connect makes it easy for us to deliver software and data updates to all our users thereby increasing customer satisfaction and eliminating costly support calls. It also enables us to increase revenue by understanding our customer's needs better and by enhancing customer communication."
Steven Huey
Director of Software Products
Earthlink
"We have used FlexNet Connect for close to two years now. With FlexNet Connect, we can send software updates and targeted messages to several hundred thousand customers using both our Intellisync® Handheld Edition and Intellisync Phone Edition products. The usage reporting we gather from FlexNet Connect is also very valuable for revenue forecasting and marketing purposes."
Philip Gilbert
Director of Product Management
Intellisync
"FlexNet Connect has completely streamlined our updating process, and the built-in reporting features allow us to ensure all of our end users receive critical updates."
Jim Ekstrand
Product Manager
FutureSource
White Papers
Software Updates and the Customer Relationship
Many software vendors, intelligent device manufacturers and enterprises view software updates as an after-thought. Read this white paper for an in-depth look at what constitutes a best-in-class, strategic software update solution.
Going Beyond Email: Marketing Software with Targeted In-Product Messaging
Learn how to increase software revenue using highly targeted direct messaging.
On-Demand Webinars
2011 Key Trends in Software Licensing and Pricing and 2012 Predictions
Monday, January 26, 2111
Watch this Webinar with Flexera Software and special guest speaker Amy Konary, Research Vice President - Software Licensing and Provisioning at IDC for a review of the 2011 Software Licensing and Pricing survey results. You will hear a summary of the key software licensing and pricing findings from the survey and 2012 predictions, including areas such as:
- Software Licensing Enforcement
- Audits
- Licensing Effectiveness
- Entitlements
Why You Need a Software Update Solution
Wednesday, June 17, 2111
Discover how FlexNet Connect offers software vendors and intelligent device manufacturers a quick, easy way to connect with customers. Learn how FlexNet Connect enables vendors to electronically deliver software updates, patches and messages directly to end-users' systems—keeping software up-to-date, support costs down, and customers happy.
Enhancing Customer Insights, Revenues and Operational Efficiency: A FlexNet Connect Overview
Tuesday, July 07, 2111
This webinar focuses on how software producers and intelligent device manufacturers can better understand what products, versions and platforms end customers are using, reduce the number of support calls from unsupported or older versions of products and make sure software updates are pushed out to only customers that are entitled receive them. In addition, three FlexNet Connect success stories are discussed to demonstrate the value of a software updating and in-product messaging solution.
Additional Resources
Software License and Entitlement Management Trends
Randy Littleson, Senior Vice President, Marketing for Flexera Software, discusses how intelligent device manufacturers are using software to differentiate themselves from competition and grow profitability, and how software licensing and entitlement management solutions can enable this transformation.
Recent Blog Posts
Products
- FlexNet Producer Suite for Intelligent Device Manufacturers
- FlexNet Producer Suite for Software Vendors
Licensing
Entitlement Management
Delivery
Next Steps
More Information
FlexNet Connect Provides Product Managers Deep Insight into Install Base Demographics
Maureen Polte, Sr. Director of Product Management for InstallShield family of products shares how the FlexNet Connect Software Updating solution provides her deep insight into the InstallShield install base, including most used features, versions in use, etc.
New FlexNet Connect White Paper and Webinar
White Paper: Software Updates and the Customer Relationship
Many software vendors, intelligent device manufacturers and enterprises view software updates as an after-thought. Read this white paper for an in-depth look at what constitutes a best-in-class, strategic software update solution.
Webinar: Enhancing Customer Insights, Revenues and Operational Efficiency: A FlexNet Connect Overview
Learn how you can 1) Understand what products, versions and platforms customers are using, 2) Reduce the number of support calls from unsupported/older product.
Many software vendors, intelligent device manufacturers and enterprises view software updates as an after-thought. Read this white paper for an in-depth look at what constitutes a best-in-class, strategic software update solution.
Webinar: Enhancing Customer Insights, Revenues and Operational Efficiency: A FlexNet Connect Overview
Learn how you can 1) Understand what products, versions and platforms customers are using, 2) Reduce the number of support calls from unsupported/older product.