Leveraging Software Entitlement Management to Better Meet Customer Expectations


Jason Ruppert, Director of Operations at Harmonic, discusses why they moved away from a homegrown software entitlement solution to a solution by Flexera Software. They did so to better meet customer expectations for self service and reduce internal costs of maintaining and enhancing the system. Jason explains the process they went through and the benefits they realized in doing so.

Software licensing and entitlement management: The Next Generation


Amy Konary from IDC shares findings from the newly updated IDC White Paper sponsored by Flexera Software.

  • 2009 IDC White Paper
    Read how companies are approaching the issues of licensing and entitlement management and experiencing dramatic results.
  • IDC White Paper Webcast
    This webcast will provide a summary of the capabilities that constitute a licensing and entitlement management approach.

"The Entitlement Management Solution from Flexera Software has helped Alcatel-Lucent improve the way we view and administer entitlements.  Now our license generators can be consolidated into a single system, saving us time and money while giving customers a more consistent experience."

Manish Sharma
Alcatel-Lucent

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FlexNet Operations

Entitlement Management—Unlock Revenue, Streamline Operational Processes and Reduce Manufacturing Costs

Keep Your Customers Close and Your Channels Closer.  View webinar now

FlexNet Operations®, the most comprehensive entitlement management solution for managing software licenses, empowers software vendors and high-tech manufacturers to support new revenue models easily and efficiently while streamlining and automating complex back-office processes. Available either as an on-premise application or as an on-demand service, FlexNet Operations helps you grow revenues by enabling you to quickly create product configurations to meet market demands. It helps reduce your operational costs by automating the generation, fulfillment, and activation of software licenses and entitlements, and improves customer satisfaction by providing a consistent experience with a 24/7 self-service web portal for you, your end users and channel partners.

Managing software licenses and entitlements isn’t easy. Homegrown entitlement management tools might work initially, but can rarely grow to meet the changing needs of the software and high-tech industries. FlexNet Operations provides a single, end-to-end solution for all your entitlement management needs, now and down the road.

Only FlexNet Operations provides you with the ability to view and administer entitlements across all your license key generators, whether they support FLEX, homegrown, or any third-party software licensing technology. It helps you increase your upgrade revenue by proactively tracking and reporting on software entitlements, version levels, expiring software licenses, and support contracts regardless of the technology used.

FlexNet Operations is part of Flexera Software’s Entitlement and Compliance Management Solution, which helps increase revenue and reduce costs by enhancing the customer’s experience.

Save time and eliminate manual effort

  • Ease the pain of mergers and acquisitions by managing every license key generator and software licensing technology with a single system
  • Help facilitate revenue recognition and reduce manual effort by automating time consuming and redundant entitlement management processes
  • Streamline operations and manufacturing processes by integrating FlexNet Operations with your ERP and CRM systems

Cut costs and improve customer satisfaction

  • Slash inventory costs by using software licensing and entitlement management to easily create new product configurations as needed
  • Cut support costs by enabling you, your customers and channel partners to manage software entitlements 24/7 with a self-service Web portal

Drive new revenue opportunities

  • Boost sales by creating new product configurations and software license models on the fly
  • Track entitlements through the entire distribution chain with a complete view into channel activities
  • Maximize revenue by giving sales real-time data on upcoming renewal opportunities
  • Support new software licensing models and policies for virtualization



Get detailed insight into entitlement activity with rich reporting capabilities.