FlexNet Operations: Features

It gives you a central repository for tracking and managing all entitlements and licenses, while supporting any kind of license generation (manual, hands-free/programmatic, binary, or text).

By supporting multiple technologies, FlexNet Operations makes entitlement management and software license tracking far more efficient while simplifying the back-office integration issues that come with mergers and acquisitions.

• Take advantage of sophisticated capabilities such as batch activation, batch transfers (rehosts), and reconfiguration across all of your license servers
• Integrate any other external process or interface into a single license generation system and maintain a central repository for tracking all entitlements and licenses
• Support any kind of license generation, including manual, hands-free/programmatic, binary, or text

Manually managing and tracking licenses is time-consuming and error-prone for you and frustrating for your customers.

FlexNet Operations saves you time and effort by automating entitlement management tasks–including entitlement creation, transfers, splits and merges. It automates lifecycle activities such as upgrades, returns and rehosts and enables customer self-service

FlexNet Operations can integrate with your ERP and CRM systems, which eliminates manual data entry and accelerates revenue recognition, by streamlining order entry, license generation, fulfillment, and change requests.

FlexNet Operations supports multiple license tracking technologies, letting you track all your licenses from a single system.

This license tracking tool  helps you increase upgrade revenue by letting you proactively track entitlements, version levels, expiring licenses, and support contracts (regardless of the technology used) and take advantage of automated alerts to notify customers before they expire.

To meet changing customer demands, respond to competitive activity, and build new revenue streams, software vendors and intelligent device manufacturers must regularly modify how they price and package their software. But it can be a manual, time-consuming task that ties up internal resources, thereby limiting your ability to quickly go to market.

FlexNet Operations lets you capitalize on new revenue opportunities by rapidly and easily creating new product configurations and license models that customers want – without involving IT or development staff.  You can now deploy a new product in just a few hours.

FlexNet Operations helps you empower your customers and channel partners with a Web-based self-service portal they can access 24x7.

The portal lets them easily return, modify, and rehost licenses and reassign entitlements at any time without calling your support staff. It helps cut your support costs while improving customer satisfaction.

To help track the security of your licensing operation, you can easily define each of your staff's access rights to FlexNet Operations, ensuring personnel never perform unauthorized tasks.

You can assign rights to individuals on a feature-by-feature basis. You can also group users into different roles with specific access rights to FlexNet Operations based on job function. Creating your own custom roles is easy.

FlexNet Operations also allows large end customers to filter entitlements and license in the self-service portal so that only users with the appropriate product category expertise are allowed to touch them—minimizing the risk of downtime in complex enterprise environments.

FlexNet Operations has rich reporting and tracking capabilities, giving you detailed insight into who is receiving entitlements for what product, what entitlements are being returned and re-hosted, and more.

This entitlement tracking tool  can tell you the ratio of entitlements to activations, how often entitlements are being returned and re-hosted, as well as which customers are requesting temporary licenses. Reports also benefit your sales team by alerting them to revenue-generating events such as upcoming renewal opportunities.

You can create your own custom reports or run the many reports that come with FlexNet Operations, including:

• Ratio of entitlements to actual fulfillments (shown below)
• Track which entitlements will expire this quarter (vital data for your sales teams)
• Track which license models are most widely used
• What platforms do your customers use
• Detailed entitlement history by customer

Provide your customers with the ability to track their organizational hierarchies, so they can easily track which division or location owns the licenses and can share or redistribute them as needed.

The parent-child relationship of a company – including subsidiaries and organizations within an enterprise – can all be represented and updated easily in FlexNet Operations.  It is so flexible that you can even assign different roles to a single user based on their division.

This license tracking tool helps you and your customers handle decentralized purchasing issues and accurately track entitlements and departmental charge-backs.

This license tracking tool includes a number of key enhancements to trusted storage licensing, including the ability to:

• Deliver custom responses to customers based on the data you collect, enabling you to better segment users, provide a richer activation experience, and increase revenue per customer
• Collect and send data from the customer during the activation process even when customers are disconnected
• Gather detailed information around the number of activations, type (manual or online), and more, helping you cut support costs by tracking activation methods and proactively anticipating customer questions