Introducing Software License Optimization White Paper
Read this white paper to learn from Forrester about a radical new license management approach that supersedes hardware-based asset management.
Workflow Manager: Features
Automate and Enforce Software Asset Management Processes
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Workflow Manager helps enterprises to efficiently administer their asset management processes and improve performance, control and accountability through standardization. It reduces costs and maximizes the productivity of IT teams by centralizing and automating processes and procedures tied to asset and contract lifecycles. It also provides a means for the IT department to interact with end users and increase service levels. Process traceability, prioritization, control, and optimization allow Workflow Manager to improve license compliance across the software estate. |
Learn more by downloading the Workflow Manager datasheet
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| New and Enhanced Features in Version 5.6 | |||
Enhanced User InterfaceThe request form User Interface has been reorganized and simplified for ease of use. Additional flexibility, such as the ability to hide non-relevant tabs for end users has been implemented. |
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Easier Access to Task Completion FormsTask completion forms are available directly from a URL added to the notification email. Operators are no longer required to manually access the portal to complete a task. |
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Dynamic Task AllocationTasks can be dynamically allocated: logic can be inserted to assign a task to a specific profile or user at any time during the lifetime of a workflow process. If implemented in the workflow, tasks no longer need to be manually assigned. |
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Custom Task EnhancementCustom tasks, such as performing a call out, can now automatically move the workflow process forward. End user intervention is no longer required. |
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| New and Enhanced Features in Version 5.5 | |||
Custom Workflow TemplatesA workflow process can be fully customized. Forms can be edited to add properties, request input or documents from users. Workflow Manager templates can easily be customized to fit the internal processes of the organization. This includes branching on conditions, adding tasks of different types, etc. A webpage in a new browser window can be launched during any workflow step in Workflow Manager. The web user interface itself is also customizable. |
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Dynamic Email NotificationWorkflow Manager can send emails dynamically to stakeholders notifying them of work being performed on their requests. It can also use emails as a means for users to answer workflow requests. This makes using Workflow Manager as easy as clicking in an email and results in increased workflow efficiency. |
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Service Level Agreement ManagementA Service Level Agreement (SLA) indicator can be added to any workflow template. This allows organizations to easily track, manage and report on service levels to ensure requests stay in compliance with the SLA. The SLA clock can be aligned to business practices and work schedules, so work stoppages are not counted. |
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LDAP IntegrationA company directory maintained in a Lightweight Directory Access Protocol (LDAP) database can be the single source of organizational information for Workflow Manager. Organizational hierarchy (titles, approval levels, business units) can be read by Workflow Manager and used as a means to set required approvers or reviewers for a workflow. |
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Security ManagementPermissions can be assigned to users based on roles to ensure they only see data they are authorized to access. An LDAP database can provide the information on user roles to support this function. |
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Issue Tracking and ResolutionCritical issues can be easily managed and escalated in Workflow Manager to ensure that they get resolved in a timely manner. If necessary, the system can lock down a workflow process until all issues have been resolved. All comments associated with an issue are grouped together in a hierarchy, so that the order of responses is clear. |
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Dashboard and ReportsThe Workflow Manager home page includes a dashboard that provides summary information about relevant work assignments, issues and reports. The information is unique to each user, based on their permissions. Custom reports can also be designed, stored and rerun using the Report Wizard. The alerts and reports keep organizations in control of their workflow processes. More
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