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Licensing Operations and Fulfillment

Licensing Operations and Fulfillment

Flexera Software Professional Services helps publishers create flexible back-office licensing processes to support multiple licensing models and deliver a transparent customer experience.

By leveraging Flexera Software’s expertise, publishers can lower administration costs and gain easier access to entitlement data. Flexera Software solutions, such as FlexNet Operations, also enable you to significantly improve customer experience through Web-hosted, self-service tools.

Methodology and Services

Professional Services will analyze your back-office licensing processes, using the following process framework:

  • Creating License Templates
  • Creating Entitlements
    • Direct
    • Channel
    • Upgrade
  • Fulfilling Entitlements
    • Direct
    • Channel
    • Automated Fulfillment
  • Managing Prior Fulfillments
    • Rehosting
    • Returns
    • Upgrades
  • Reporting

Professional Services has developed detailed process flows, usage scenarios and use cases for every major process within this framework. We are able to leverage these process flows using our integration experience with major ERP and CRM solutions to rapidly produce both functional and design specifications for solution implementations.