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Access the knowledgebase, submit, update and manage your support incidents using our web-based support portal. 

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Flexera Software Support Services

Find answers to frequently asked questions and support for world-class, market leading Flexera Software products, including: InstallShield, InstallAnywhere, AdminStudio and FlexNet. Flexera Software offers customers a wide variety of tools and resources to get quick, accurate answers to their questions. There is also active Community Forums that allow you to tap into the collective insights of a worldwide user base.

Flexera Software Product Support

Customers can log into product support sites, access knowledgebases, and find product documentation. You can also directly access the following resources:

  • Knowledge Base
    Search the Knowledge Base to find top issues, search through all available documents, and articles.
  • Documentation Center
    Flexera Software product documentation and online help files.
  • Support Cases
    Log into the ticketing system to create and manage your incidents, or learn more about support plans, and per-incident support.
  • My Profile
    Manage your support account and support plans, register your products, and review your orders.
  • Community Forums
    Access Flexera Software product forums. Read and post comments to the message boards.

FlexNet Publisher lmgrd and Utilities

Download the latest version of the application-generic "lmgrd" license server and "lmutil" end user utilities and the associated documentation.

End of Life

To continually provide our customers with industry-leading solutions, Flexera Software periodically retires older product versions—to focus more resources on enhancing current versions that support latest technological innovations. Ultimately, this enables us to provide you with the best tools in the industry.

Consumers with Installation Issues

Did you receive an InstallShield error message when attempting to install another manufacturer's software program? InstallShield Consumer Central provides helpful tips & pointers, utilities and explanation of error messages to help you successfully install any InstallShield-based product.