InstallShield MultiPlatform End-of-Life Notices

Effective August 29, 2006 with the release of InstallAnywhere 8, Flexera Software is announcing plans for future support for InstallShield MultiPlatform as we work to transition our customers to the next generation of multiplatform installation products.

Milestone	After this date...
Last Product Release 11/05 (ISMP 11.5)	… no major product releases will be made … no enhancements will be made other than service releases or    "hot fixes"
Withdrawal From Market 8/29/06	… the product is only licensed to customers who already have    licenses … the product will be removed from reseller / indirect distribution    channels … active marketing stops … the effective date of this is the same date that InstallAnywhere    8 becomes GA
Last Customer Ship 6/30/07	… no new licenses are sold, even to existing customers … new support and maintenance contracts can no longer be purchased … per-incident support will no longer be available … training courses can no longer be purchased … documentation and all subsequent service releases are only    available electronically
End Of Maintenance 12/31/08	… no further service releases will be made … "hot fixes" will be supplied only if required under maintenance    contract
End Of Service Life 6/30/09	… no further "hot fixes" will be available … all product support ceases … the product is no longer sold, maintained, or supported in any    way

Contract support beyond 6/30/09 will be available to selected customers. For more information, please contact your Flexera Software sales representative.

For Customers with Active InstallShield MultiPlatform Maintenance Plans:

Effective immediately, InstallShield MultiPlatform (ISMP) customers with active maintenance plans are entitled to receive the current version of InstallAnywhere at no additional cost through the current maintenance fulfillment process.

• InstallShield MultiPlatform Professional Edition maintenance plan holders are entitled to receive InstallAnywhere Standard Edition.
• InstallShield MultiPlatform Premier Edition maintenance plan holders are entitled to receive InstallAnywhere Enterprise Edition.

InstallShield MultiPlatform customers electing to receive InstallAnywhere as part of their maintenance plan will have their InstallShield MultiPlatform licenses marked as "upgraded," and will no longer be able to get support or upgrades for InstallShield MultiPlatform. In effect, these customers will be "turning in" their InstallShield MultiPlatform licenses when they upgrade and will now be InstallAnywhere customers.

The end-date of their current maintenance plan will remain the same, but will now cover InstallAnywhere instead. Upon the expiration of their existing maintenance agreement, users who renew will do so at InstallAnywhere maintenance-plan prices.

Customers with an active InstallShield MultiPlatform maintenance plan wishing to receive this upgrade are advised to contact their Flexera Software sales representative and request it.

An InstallShield MultiPlatform customer without an active maintenance plan who wishes to upgrade to InstallAnywhere may do so by purchasing a new license of InstallAnywhere.

Moving from InstallShield MultiPlatform (ISMP) to InstallAnywhere - FAQs:

• Why should I migrate from InstallShield MultiPlatform to InstallAnywhere?
• Can I move from InstallShield MultiPlatform to InstallAnywhere?
• I’ve got a lot invested in my InstallShield MultiPlatform installations. Do I need to start migrating them immediately?
• Has Flexera Software ceased development on InstallShield MultiPlatform?
• Will Flexera Software produce InstallShield MultiPlatform service releases and “hot fixes” past June 30, 2007?
• When did Flexera Software end support for InstallShield MultiPlatform?
• I currently have InstallShield and InstallShield MultiPlatform; if I migrate to InstallAnywhere, do I still need InstallShield?
• What versions of InstallShield MultiPlatform can I migrate to InstallAnywhere?

Why should I migrate from InstallShield MultiPlatform to InstallAnywhere?
InstallAnywhere is the market-leading multiplatform installation solution. It offers tremendous performance, quality, and usability advantages over other options.

Can I move from InstallShield MultiPlatform to InstallAnywhere?
Flexera Software encourages InstallShield MultiPlatform customers to migrate to InstallAnywhere.

I’ve got a lot invested in my InstallShield MultiPlatform installations. Do I need to start migrating them immediately?
InstallShield MultiPlatform is no longer supported. We recommend that you begin to use InstallAnywhere to author your installations.

Has Flexera Software ceased development on InstallShield MultiPlatform?
Yes. Work is now focused on InstallAnywhere.

Will Flexera Software produce InstallShield MultiPlatform service releases and “hot fixes” past June 30, 2007?
Flexera Software provided service releases and “hot fixes” through the End of Maintenance on December 31, 2008.

When did Flexera Software end support for InstallShield MultiPlatform?
InstallShield MultiPlatform’s End of Service Life date is June 30, 2009.

I currently have InstallShield and InstallShield MultiPlatform; if I migrate to InstallAnywhere, do I still need InstallShield?
Yes. InstallShield is optimized for authoring installations for Windows operating systems and is recommended for use with Windows-based installations. InstallAnywhere is optimized for authoring multi-platform installations supporting the broadest range of platforms.

What versions of InstallShield MultiPlatform can I migrate to InstallAnywhere?
The migration tools provided with InstallAnywhere are designed to work with InstallShield MultiPlatform 11.5 Service Pack 1 (SP1). Users on previous versions of InstallShield MultiPlatform must upgrade their installations to this release to take advantage of them.