Maintenance Plans

Maintenance Plans are only available for current products and can only be purchased as part of a bundle with a current Flexera Software product. If you own a previous version of a Flexera Software product, these bundles are also available at special upgrade pricing. At this time, new Maintenance Plans cannot be purchased separately.

For Maintenance Renewals, please contact your Renewals Account Representative or preferred Flexera Software reseller.

The Yearly Maintenance Plans include:	Bronze *	Silver	Gold **
Unlimited telephone support requests
Access to priority support channels for quickest service
Priority involvement in Beta Programs
Automatic notification of and access to all product updates (free) and upgrades (chargeable for non-Maintenance-Plan-holders) for 12 months
A Maintenance Plan Card detailing all benefits and plan specifics
24 x 7 access to Knowledge Base
24 x 7 access to product Web Communities
Sample Code, Sample Projects, and White Papers
Technical Webinars / Online Product Demonstrations
Unlimited Web-based requests using eService
Hours of operations	Designated Time Zone	Designated Time Zone	View Chart for Details
Initial Response Time		16 Business Hours	Per Severity Chart Below

  * Not available for AdminStudio, InstallAnywhere and FlexNet Manager Suite for Enterprises products
** Not available for the InstallShield Express Edition

Lock in your upgrade pricing today and receive all new releases for a full year. If your responsibilities change, the plan is transferable to another member of your organization (call for details). Buy the smart, convenient way - with a Maintenance Plan!

Gold Plan Only - Hours of Operations