On 12-August-2014, Microsoft released KB2976627 (MS14-051), a security update for Internet Explorer. This update replaces KB2962872 (MS14-037), an earlier Microsoft security update that led to crashes in InstallShield and InstallShield for AdminStudio. Security update KB2976627 (MS14-051) has been found to resolve those crashes. Therefore, it is recommended that users who are affected by that issue install security update KB2976627 (MS14-051) on their machines. Once this security update has been applied, InstallShield patch IOJ-1662902 can be uninstalled.
17-July-2014 – While Microsoft continues to develop a fix through Windows Update to address this issue, Flexera Software has created an interim solution. This patch resolves the crashes caused by KB2962872 (MS14-037) for all affected versions of InstallShield and InstallShield for AdminStudio.
11-July-2014 – On 8-July-2014, Microsoft released KB2962872 (MS14-037), a security update for Internet Explorer versions 6, 7, 8, 9, 10 and 11.
Please be advised that applying Microsoft security update KB2962872 (MS14-037) may cause the InstallShield or InstallShield for AdminStudio application to crash upon launch.
NOTE: The issue affects only InstallShield development tools and does not affect InstallShield Standalone Build or any installers built with InstallShield.
- InstallShield 2008 through 2014
- InstallShield for AdminStudio Edition 8.6 through v.12 (2013)
Products Not Affected
- InstallShield versions prior to InstallShield 2008
- InstallShield Limited Edition for Visual Studio
Get the InstallShield Patch (IOJ-1662902)
The InstallShield patch can be obtained through two different methods and resolves the InstallShield crash issues caused by Windows Update KB2962872 (MS14-037). This patch works for all affected versions of InstallShield and InstallShield for AdminStudio. This patch will disable the ability to build projects using InstallShield’s Trialware features: Try and Die, and Try and Buy.
- Installable Patch:
- Download and Run InstallShieldIOJ1662902Update.exe
- This patch can be uninstalled to restore the InstallShield Trialware capabilities.
- Uninstall of the patch is not advised until after Microsoft releases a Windows Update fix. We will update this page at that time.
- Manual Installation files:
- Download IOJ-1662902.zip
- Make a backup of
- Extract IOJ-1662902.zip to
Check This Page for Status Updates
Who to Contact for Questions
If you have logged a ticket with our technical support team regarding this issue, please do not submit an additional ticket. Your request has been logged.
Please contact our Technical Support team at firstname.lastname@example.org if you have additional questions not addressed here.