FlexNet Operations

Entitlement Management: Efficiently Operate Your SaaS, IoT and Software Business

FlexNet Operations® is your software operations control center – a central entitlement management back office for your software, Software as a Service (Saas) or Internet of Things (IoT) and embedded software solutions. Manage devices, customers and their usage. Automate software operations processes like version upgrades, customer notifications and software delivery, all based on customer entitlements. Control all monetization models for your software products and devices – connected or disconnected - in a central place, regardless of deployment options.

Drive recurring revenue and run a successful software business. Know what your customers own, and what they are using. Monetize software effectively and manage compliance and customer growth. FlexNet Operations supports all monetization models – from more traditional perpetual models to flexible subscription and pay-per-use models.

WHAT IT CAN DO

GROW SOFTWARE REVENUE:

Capitalize on new revenue opportunities
Optimize the trial to buy process
Maximize revenue from upgrades and renewals
Reduce churn and drive upsell/cross-sell initiatives based on usage insight

RUN A SUCCESSFUL SOFTWARE BUSINESS:

Manage your on-premises, Cloud, SaaS, virtualized and embedded apps in one central monetization back office
Track and manage compliance and measure usage
Dynamically create product configurations (like standard and light versions) and change features on demand
Make strategic decisions for future product development and pricing based on customer and product insight
Streamline operational processes and automate transactions, notifications and reports

HOSTING OPTIONS

FlexNet Operations is a cloud solution managed by Flexera. We offer hosting options in North America and Europe, in Flexera data centers or on AWS. Our offering is tailored to the needs of global software suppliers, delivering on your data residency, performance and scalability requirements. To find out more, contact us.

Cloud Monetization
Customer Growth
Electronic Software Delivery
Advanced Organization Management
Updates and Insights

Cloud Monetization

Provision users and use rights directly in-app, using a secure and easy to use web services framework.
Update user and usage data automatically in FlexNet Operations.
Control all processes from a central cloud licensing service.
Connect to your SaaS, on-premises and embedded apps using the Flexera Cloud Monetization API.
Measure any kind of usage in your on-premises, embedded and SaaS applications.

Customer Growth

Get real customer insight, reduce churn and increase renewal rates
Drive upsell and cross-sell campaigns more effectively.
Manage renewals proactively and provide customers with insight and transparency.
Empower customers with customized notifications, self-services and clear call-to-actions.

Electronic Software Delivery

Deliver software to your customers – quickly, reliably and securely.
Deliver software electronically, based on customer entitlements. Make sure that only eligible customers receive downloads and upgrades.
Automate the fulfilment of export compliance requirements
Track downloads automatically and accurately so you know who is using what.
Based on Akamai’s Content Delivery Network (CDN) and manages close to 100 million downloads per year.

Advanced Organization Management

Manage software in complex supply chains and multi-tier channel models.
Provide customer or channel self-services to manage their software
Automate channel distribution and fulfilment while staying in control.
Enable customers to manage licenses and entitlements in complex organizations.

Updates and Insights

Have centralized back office control over updates to software & devices – connected and disconnected – and deploy automatically or after user interaction.
With FlexNet Edge:
- Extend updates and data gathering to secure disconnected environments
- Simplify device management by creating device groups and defining update rules per group
Prevent revenue leakage with entitlement-driven updates
Maintain a full track record of what’s been delivered and what is deployed.
Deliver on regulatory demands in industries like medical, and provide update tracking capability.

Resources

Data Sheet